{ "@context": "https://schema.org", "@type": "FAQPage", "url": "https://laserappraiser.com/faq", "mainEntity": [ { "@type": "Question", "name": "How do I sign up for Laser Appraiser?", "acceptedAnswer": { "@type": "Answer", "text": "You can sign up online or call 888-752-7372 to have an expert guide you through the process." } }, { "@type": "Question", "name": "My Laser Appraiser VIN Scanner app loads results slowly or shows a Connection Error. What can I do?", "acceptedAnswer": { "@type": "Answer", "text": "Slow results are often caused by a weak internet connection. Try switching between Wi-Fi and cellular data, toggling Airplane Mode on and off, closing running apps, and restarting your device. If issues persist, your location or device may be at fault." } }, { "@type": "Question", "name": "How do I connect my new phone to my Laser Appraiser account?", "acceptedAnswer": { "@type": "Answer", "text": "Install the Laser Appraiser app from the Apple App Store or Google Play, launch it, and sign in with your Laser Appraiser credentials. Contact Support if you’re not sure of your login." } }, { "@type": "Question", "name": "Can I purchase CarFax or AutoCheck through Laser Appraiser?", "acceptedAnswer": { "@type": "Answer", "text": "No. Laser Appraiser doesn’t sell full CarFax or AutoCheck reports, but it can integrate your existing CarFax/AutoCheck account at no additional cost. Contact Technical Support to add the integration." } }, { "@type": "Question", "name": "Where do I change the distance search for My Market Pricing?", "acceptedAnswer": { "@type": "Answer", "text": "Open the Options page in the Laser Appraiser VIN Scanner and select My Market Pricing to set the Search Mile Radius up to 500 miles." } }, { "@type": "Question", "name": "Why would my AutoCheck integration not be working on my application?", "acceptedAnswer": { "@type": "Answer", "text": "If you entered your AutoCheck SID (System ID) and see \"Credentials are invalid,\" contact AutoCheck to complete the integration process." } }, { "@type": "Question", "name": "CarFax changed logins to my email address—why isn’t it working on Laser Appraiser?", "acceptedAnswer": { "@type": "Answer", "text": "Laser Appraiser still requires the CarFax login that begins with \"C\" or \"D\" (e.g., C123456). Contact CarFax if you don’t know this login." } }, { "@type": "Question", "name": "Why would my application be intentionally disabled?", "acceptedAnswer": { "@type": "Answer", "text": "If you see this message in the VIN Scanner app, contact Technical Support and provide the last 5–6 characters of your Device Identifier." } }, { "@type": "Question", "name": "How do I cancel my Laser Appraiser account?", "acceptedAnswer": { "@type": "Answer", "text": "A written 30-day cancellation notice is required for month-to-month terms. Contact Technical Support by phone or email and a team member will follow up." } }, { "@type": "Question", "name": "Does Laser Appraiser offer referral incentives?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Laser Appraiser appreciates referrals and offers incentives—let them help pay your bill." } }, { "@type": "Question", "name": "Is there a contract to sign up for Laser Appraiser?", "acceptedAnswer": { "@type": "Answer", "text": "No. Service is month-to-month and you can cancel anytime." } }, { "@type": "Question", "name": "Does Laser Appraiser offer a desktop solution?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Dealer Studio is the desktop tool for sourcing, appraising, and pricing inventory." } }, { "@type": "Question", "name": "Can I sign up for Laser Appraiser if I am not a car dealer?", "acceptedAnswer": { "@type": "Answer", "text": "Laser Appraiser is available only to licensed car dealers and automotive industry professionals." } }, { "@type": "Question", "name": "Does Laser Appraiser charge for Vehicle History Report integrations?", "acceptedAnswer": { "@type": "Answer", "text": "No. If you have an active CarFax or AutoCheck subscription, Laser Appraiser will integrate your account at no charge." } }, { "@type": "Question", "name": "What is the price for Laser Appraiser Auction Run List integration?", "acceptedAnswer": { "@type": "Answer", "text": "Auction partner access is included for every Laser Appraiser subscriber at no additional cost." } }, { "@type": "Question", "name": "Are discounts available for multiple user accounts?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Laser Appraiser offers discounts for multiple user accounts." } } ] }
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Frequently Asked Questions

Commonly Asked Questions

You can sign up here or you can give us a call at 888-752-7372 if you prefer speaking to an expert to guide you through the process.

Laser Appraiser is highly tuned to provide the highest quality data within a minimal time period. If this is contrary to your experience, the most likely cause may by a slow Internet connection. A mobile device connects to the Intenet using a local WiFi connection or the cellular data network. If one is not performing acceptably, we suggest disabling the poorest performer and connecting to the other.

 

If the results are still unacceptable, our next best suggestion is to put your mobile device into Airplane Mode, and then back out. If this does not help, close all running apps and restart your device.

 

If results at this point are still poor, your location or device may be at fault. Explore those possibilities.  

Download and install Laser Appraiser from the Apple App Store or Google Play Store 

After starting the app, enter your Laser Appraiser credentials. If you are not familiar with your credentials, please contact Support.

We do not sell nor provide CarFax or AutoCheck full reports through Laser Appraiser. We do offer the ability to integrate your CarFax/AutoCheck account credentials at no additional cost. Contact our Technical Support team to add integration of CarFax/AutoCheck within your account. 

Access your Options page within your Laser Appraiser VIN Scanner. Select My Market Pricing to change the Search Mile Radius up to 500 miles.

If you have input your AutoCheck SID# (System ID #) to your Laser Appraiser VIN Scanner app, but "Credentials are invalid", contact AutoCheck directly to complete the integration process. 

Laser Appraiser still requires the CarFax login that begins with letter "C" or "D" (Ex C123456). If you're not familiar with this login, please contact CarFax.

This message on your Laser Appraiser VIN Scanner app could be due to numerous reasons. Contact our Technical Support team and provide the last 5-6 numbers & letters of your Device Identifier.

Laser Appraiser requires a written 30-day cancellation notice for month-to-month terms. Contact our Technical Support team by phone or email You will be contacted by a team member ASAP. 

Laser Appraiser appreciates your business and any referrals you provide. Let us help pay your bill!

Laser Appraiser Dealer Referral Form 

No! You can use Laser Appraiser on a month to month basis and cancel anytime.

Yes! Dealer Studio is our Desktop tool that allows dealers to source, appraise, and price inventory.

Although we understand how valuable our VIN Scanner app is, Laser Appraiser is only available to licensed car dealers and automotive industry professionals.

No!  As long as you have a subscription with Carfax or AutoCheck, Laser Appraiser will integrate your account at no charge.

Every Laser Appraiser subscriber gets access to our auction partners at no additional cost!

Yes, Laser Appraiser offers discounts for multiple user accounts.