Frequently Asked Questions

Commonly Asked Questions

You can sign up here or you can give us a call at 888-752-7372 if you prefer speaking to an expert to guide you through the process.

Laser Appraiser is highly tuned to provide the highest quality data within a minimal time period. If this is contrary to your experience, the most likely cause may by a slow Internet connection. A mobile device connects to the Intenet using a local WiFi connection or the cellular data network. If one is not performing acceptably, we suggest disabling the poorest performer and connecting to the other.


If the results are still unacceptable, our next best suggestion is to put your mobile device into Airplane Mode, and then back out. If this does not help, close all running apps and restart your device.


If results at this point are still poor, your location or device may be at fault. Explore those possibilities.  

Download and install Laser Appraiser from the Apple App Store or Google Play Store 

After starting the app, enter your Laser Appraiser credentials. If you are not familiar with your credentials, please contact Support.

We do not sell nor provide CarFax or AutoCheck full reports through Laser Appraiser. We do offer the ability to integrate your CarFax/AutoCheck account credentials at no additional cost. Contact our Technical Support team to add integration of CarFax/AutoCheck within your account. 

Access your Options page within your Laser Appraiser VIN Scanner app. Select My Market Pricing to change the Search Mile Radius up to 500 miles.

If you have input your AutoCheck SID# (System ID #) to your Laser Appraiser Mobile app, but "Credentials are invalid", contact AutoCheck directly to complete the integration process. 

Laser Appraiser still requires the CarFax login that begins with letter "C" or "D" (Ex C123456). If you're not familiar with this login, please contact CarFax.

This message on your Laser Appraiser VIN Scanner app could be due to numerous reasons. Contact our Technical Support team and provide the last 5-6 numbers & letters of your Device Identifier.

Laser Appraiser requires a written 30-day cancellation notice for month-to-month terms. Contact our Technical Support team by phone or email You will be contacted by a team member ASAP. 

Laser Appraiser appreciates your business and any referrals you provide. Let us help pay your bill!

Laser Appraiser Dealer Referral Form 

No! You can use Laser Appraiser on a month to month basis and cancel anytime.
Yes! Dealer Studio is our Desktop tool that allows dealers to source, appraise, and price inventory.

Although we understand how valuable our VIN Scanner app is, Laser Appraiser is only available to licensed car dealers and automotive industry professionals.

No!  As long as you have a subscription with Carfax or AutoCheck, Laser Appraiser will integrate your account at no charge.

Every Laser Appraiser subscriber gets access to our auction partners at no additional cost!

Yes, Laser Appraiser offers discounts for multiple user accounts.