Frequently Asked Questions

Download and install Laser Appraiser from the Apple App Store or Google Play Store After starting the app, press the History button and complete the registration form with a Promo Code of "REDO". Our techs will then connect your account to the new phone!

Laser Appraiser is highly tuned to provide the highest quality data within a minimal time period. If this is contrary to your experience, the most likely cause may by a slow Internet connection. A mobile device connects to the Intenet using a local WiFi connection or the cellular data network. If one is not performing acceptably, we suggest disabling the poorest performer and connecting to the other.


If the results are still unacceptable, our next best suggestion is to put your mobile device into Airplane Mode, and then back out. If this does not help, restart your device.


If results at this point are still poor, your location or device may be at fault. Explore those possibilities.  

The simulator window has been opened too many times within your browser history. Access your browser settings to clear the data, cookies & cache ONLY.

Access your Options page within your Laser Appraiser Mobile app. Select My Market Pricing to change the Search Mile Radius up to 500 miles.

We do not sell nor provide CarFax or AutoCheck full reports through Laser Appraiser. We do offer the ability to integrate your CarFax/AutoCheck account credentials at no additional cost. Contact our Technical Support team to add integration of CarFax/AutoCheck within your account. 

If you have input your AutoCheck SID# (System ID #) to your Laser Appraiser Mobile app, but "Credentials are invalid", contact AutoCheck directly to complete the integration process. 

Laser Appraiser still requires the CarFax login that begins with letter "C" or "D" (Ex C123456). If you're not familiar with this login, please contact CarFax.

This message on your Laser Appraiser Mobile app could be due to numerous reasons. Contact our Technical Support team Provide the last 5-6 numbers & letters of your Device Identifier.

Laser Appraiser requires a written 30-day cancellation notice for month-to-month terms. Contact our Technical Support team by phone or email You will be contacted by a team member ASAP. 

Laser Appraiser appreciates your business and any referrals you provide. Let us help pay your bill!

Laser Appraiser Dealer Referral Form