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Frequently Asked Questions

Commonly Asked Questions

Q1. How do I sign up for Laser Appraiser?

You can sign up here or you can give us a call at 888-752-7372 if you prefer speaking to an expert to guide you through the process.

Q2. My Laser Appraiser VIN Scanner app loads results slowly or shows a Connection Error. What can i do?

Laser Appraiser is highly tuned to provide the highest quality data within a minimal time period. If this is contrary to your experience, the most likely cause may by a slow Internet connection. A mobile device connects to the Intenet using a local WiFi connection or the cellular data network. If one is not performing acceptably, we suggest disabling the poorest performer and connecting to the other.

 

If the results are still unacceptable, our next best suggestion is to put your mobile device into Airplane Mode, and then back out. If this does not help, close all running apps and restart your device.

 

If results at this point are still poor, your location or device may be at fault. Explore those possibilities.  

Q3. How do I connect my new phone to my Laser Appraiser Mobile account?

Download and install Laser Appraiser from the Apple App Store or Google Play Store 

After starting the app, enter your Laser Appraiser credentials. If you are not familiar with your credentials, please contact Support.

Q4. Can I purchase CarFax or AutoCheck through Laser Appraiser?

We do not sell nor provide CarFax or AutoCheck full reports through Laser Appraiser. We do offer the ability to integrate your CarFax/AutoCheck account credentials at no additional cost. Contact our Technical Support team to add integration of CarFax/AutoCheck within your account. 

Q5. Where do I change the distance search for My Market Pricing?

Access your Options page within your Laser Appraiser VIN Scanner. Select My Market Pricing to change the Search Mile Radius up to 500 miles.

Q6. Why would my AutoCheck integration not being working on my application?

If you have input your AutoCheck SID# (System ID #) to your Laser Appraiser VIN Scanner app, but "Credentials are invalid", contact AutoCheck directly to complete the integration process. 

Q7. CarFax has changed CarFax logins to my email address, why is it not working on Laser Appraiser?

Laser Appraiser still requires the CarFax login that begins with letter "C" or "D" (Ex C123456). If you're not familiar with this login, please contact CarFax.

Q8. Why would my application be intentionally disabled?

This message on your Laser Appraiser VIN Scanner app could be due to numerous reasons. Contact our Technical Support team and provide the last 5-6 numbers & letters of your Device Identifier.

Q9. How do I cancel my Laser Appraiser account?

Laser Appraiser requires a written 30-day cancellation notice for month-to-month terms. Contact our Technical Support team by phone or email You will be contacted by a team member ASAP. 

Q10. Does Laser Appraiser offer Referral incentives?

Laser Appraiser appreciates your business and any referrals you provide. Let us help pay your bill!

Laser Appraiser Dealer Referral Form 

Q11. Is there a contract to sign up for Laser Appraiser?

No! You can use Laser Appraiser on a month to month basis and cancel anytime.

Q12. Does Laser Appraiser offer a Desktop Solution?

Yes! Dealer Studio is our Desktop tool that allows dealers to source, appraise, and price inventory.

Q13. Can I sign up for Laser Appraiser even if I am not a car dealer?

Although we understand how valuable our VIN Scanner app is, Laser Appraiser is only available to licensed car dealers and automotive industry professionals.

Q14. Does Laser Appraiser charge for Vehicle History Report integrations?

No!  As long as you have a subscription with Carfax or AutoCheck, Laser Appraiser will integrate your account at no charge.

Q15. What is the price for Laser Appraiser Auction Run List integration?

Every Laser Appraiser subscriber gets access to our auction partners at no additional cost!

Q16. Are Laser Appraiser discounts available for multiple user accounts?

Yes, Laser Appraiser offers discounts for multiple user accounts.